Canada Visa Login (CVL) Refund Policy

Legal Information and Notices

Last modified: January 02, 2023

Refund Policy Definition

Thank you for your business at the Canada Visa Login (CVL) website or app. If for any reason, you are not completely satisfied with a service, we invite you to review our policy on refund services. The following refund terms are applicable for any services you order with us.

Interpretation and Definitions


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.


For this Refund Policy:

  • “Application” means the forms provided by the Company downloaded by You on any electronic device, named Canada Visa Login (CVL);
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Canada Visa Login (CVL) Inc.;
  • Services refer to the works offered for Order on the Service;
  • “Order” means a request by You to purchase Services from Us;
  • “Website” refers to Canada Visa Login (CVL), accessible from;
  • “You” mean the individual accessing or using the Service, or the business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation Rights

You are entitled to cancel your Order within Fourteen (14) calendar days without giving any reason. The deadline for cancelling an Order is 14 days from the date you purchase the Services or on which a third party you have appointed, who is not the carrier, takes possession of the Service delivered. In order to exercise Your right of cancellation, You must inform Us of your decision using a clear statement in writing. You can inform us of your decision by:

We will reimburse no later than 14 days from the day we receive the Services Cancellation request on the web link above. We will use the exact origin of the payment You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refunds

In Order for the Services to be eligible for a refund, please make sure that:
  • The Services have been purchased in the last Fourteen (14) calendar days;
  • The provided Services still have not been finalized by Immigration;
  • You have the original receipt of the Order.

The following Services cannot be refunded:
  • The government fees, such as Applications and Biometric fees;
  • The Services provided more than Fourteen (14) calendar days;
  • The Services have been finalized at Immigration;
  • The Services included a third-party fee;
  • The Services source of payment is different at the time of refunding;
  • The Services is paid, and You would like to get additional Service for the same fee.
We reserve the right to refuse refunds of any service that does not meet the above refund conditions at our sole discretion. Only regular-priced Services may be refunded. Unfortunately, Services on sale/discount cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Cancelling Services

You are responsible for the cost and risk of cancelling the Services with Us. You should submit the Services cancellation request at the following link:

We cannot refund the Services after Fourteen (14) calendar days of Order. Therefore, We recommend requesting our Support team to resolve the issue by the following link:


If the Services were marked as a “Pro Bono” (Free of charge) when ordered and then delivered directly to you or someone else, You would receive a Gift Credit for the value of your cancelled Order. Once the service cancellation request is approved, a Gift Certificate will be emailed to You.


If you have any questions about this Terms of Agreement, You can contact us at Contact Canada Visa Login (CVL)

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